🛍️ Shipping Policy

Epic Trends Online currently ships within the United States only.
We process and ship orders within 3–5 business days of purchase.

Delivery Details:

• Domestic delivery time: 5–10 business days via USPS .

• Tracking numbers are sent by email once your order ships.

• Please double-check your address before checkout — we can’t make changes once an order ships.

Lost or Stolen Packages:
Epic Trends Online is not responsible for lost or stolen packages once marked “Delivered” by the carrier.
If this happens, please contact USPS or UPS directly with your tracking number to file a claim.

International Shipping:
We do not offer international shipping at this time.

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🔁 Return & Exchange Policy

All sales from Epic Trends Online are final.
We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Defective Items:
If your product arrives damaged or defective, contact us within 7 days of delivery at epictrendsonline@gmail.com with your order number and clear photos of the item.
Once reviewed, we’ll issue a replacement or store credit at our discretion.

Important Notes:

• Items must be unworn, unwashed, and unused to qualify for a replacement.

 

💳 Payment Policy

Epic Trends Online accepts the following payment methods:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

All payments are processed securely through our authorized payment provider (Wix Payments / Stripe).
Your card details are encrypted and never stored by Epic Trends Online.

Pricing & Currency:

• All prices are listed in U.S. Dollars (USD).

• Prices are subject to change at any time without notice.

• Sales tax is automatically calculated at checkout, where applicable.

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Privacy Policy — Epic Trends Online

Effective Date: [January, 2024]
Contact: epictrendsonline@gmail.com

Epic Trends Online (“we,” “us,” “our”) respects your privacy. This Policy explains what we collect, how we use it, and the choices you have when you visit or purchase from our website.

1) Information We Collect

• You provide: name, email, shipping/billing address, phone (optional), payment method (processed by our payment partners), order details, messages to support.

• Automatic: IP address, device/browser type, pages viewed, time on site, referring URLs.

• Cookies & similar tech: to keep you logged in, remember cart contents, and measure site performance.

2) How We Use Your Information

• Process and deliver orders; provide order updates and support.

• Operate, secure, and improve our site and services.

• Prevent fraud and enforce our policies.

• Send transactional emails (order confirmations, shipping).

• Marketing (optional): with your consent or where permitted, we may email you about new arrivals and promotions. You can unsubscribe any time.

3) Payment & Platform Partners

We run our store on Wix. Payments are processed by providers such as Wix Payments/Stripe/PayPal/Apple Pay/Google Pay (as enabled). These processors receive your payment details directly—we do not store full card numbers. Each partner processes data under its own privacy terms.

4) Sharing Your Information

We share the minimum necessary with:

• Service providers (hosting, payments, analytics, email service, delivery carriers).

• Law enforcement or legal requests when required by law or to protect our rights.
  We do not sell your personal information.

5) Cookies & Analytics

We use cookies and analytics (e.g., Wix Analytics, Google Analytics 4) to understand site usage and improve performance. You can control cookies through your browser settings. Some features may not work without cookies.

6) Data Retention

Order records are kept for tax, accounting, and warranty purposes. Other data is kept only as long as needed to provide our services or as required by law. We aim to minimize retention wherever possible.

7) Security

We use administrative, technical, and physical safeguards appropriate for an online store (HTTPS encryption, limited access, secure payment processors). No method of transmission or storage is 100% secure.

8) Your Choices & Rights

• Access/Update: request a copy or correction of your personal data.

• Delete: request deletion of your account/data where legally permitted.

• Opt-out of marketing: use the unsubscribe link in any email or contact us.

• Do Not Track: we currently do not respond to DNT signals due to industry standards.

California (CCPA/CPRA): California residents may request access, deletion, and disclosure of categories of personal information. We do not sell or share personal information for cross-context behavioral advertising as defined by CPRA. To exercise rights, email epictrendsonline@gmail.com with “California Privacy Request.”

EEA/UK (GDPR): If you’re in the EEA/UK, the legal bases we rely on include contract (order processing), legitimate interests (site security/analytics), and consent (marketing). You may have rights to access, rectify, erase, restrict, or object to processing, and data portability. You can also complain to your local data authority.

9) Third-Party Links

Our site may contain links to third-party websites. We’re not responsible for their privacy practices—review their policies.

10) Changes to This Policy

We may update this Policy from time to time. We’ll post the new “Effective Date” when changes occur. Material changes will be highlighted on the site.

11) How to Contact Us

Questions or requests about this Policy or your data:
epictrendsonline@gmail.com